Request Service - 512 Controller Clinic

Don't want to wait for a repair?

Use our new Core Exchange Program. We ship you a refurbished controller today, and you mail us your broken one for a $35 refund.

Go to Core Exchange

Ready to get your controller fixed or start a custom build? Fill out the form below with as much detail as possible.

🌴 Vacation Notice

I will be away from the workbench on vacation the week of June 14th. You are welcome to submit requests and reserve core exchanges, but please note that responses and processing will be paused during this time. I will follow up with all quotes and emails immediately upon my return. Thank you for your patience!

Your Name (Required)

Your Email (Required)

Phone Number (Great for text updates) I opt in to receive text message updates from 833.714.5848

Street Address

City

State

Zip Code

How will you get your controller to us?

Drop Off (Austin, TX) Customer Mail-In (I will ship it to you) Request a prepaid shipping label (+$7.50) Request a shipping box from us (+$25) Buying a custom controller (Nothing to send in)

What service are you looking for? (Select all that apply)

Repair: My controller is broken Modification / Upgrade Custom Build (Refurbished/New) Deep Cleaning Battery Test (+$10**) Other / Not Sure

Service Speed

Standard (< 2 Weeks) ⚡ Rush Service (+$50)

Rush Service will move you to the front of the line.

What is your controller model? Please provide model number if you are able to. (Required)

Is this an official OEM controller or an aftermarket/3rd-party brand?

Official Sony or Microsoft (Standard) 3rd-Party / Aftermarket (Scuf, PowerA, HexGaming, etc.) (+$20 Labor Surcharge)

*Aftermarket and "Pro" brand controllers require significantly more time to safely disassemble and reassemble due to custom proprietary parts, hidden hardware, and glued components.

Identify Your Board (PS5)

Tool

Sending in a PS5 controller? Connect via USB (PC/Mac) to auto-detect your board version.

Can't connect? Select by FCC ID (Back Label)

Last character of FCC ID (Ends in...)

*Click the letter/number to select

How did you hear about us?

Please describe the issue or the custom build you want. (Required)

Flexible Payment Options: Afterpay

*Please allow up to 24 hours for a reply with your quote and shipping instructions.

**Battery tests are carried out through a charge, discharge, charge cycle that measures mAh stored in the battery, final voltage, and internal resistance. This test takes several hours and can rejuvenate older batteries. If your battery does need replacing, the cost of the test will be fully applied towards the cost of a new battery

Get a Free Quote

Don't want to wait for a repair?

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